Ease of Online Ojek Service Grows Consumer Loyalty
نویسندگان
چکیده
منابع مشابه
The Impacts of Online Retailing Service Recovery and Perceived Justice on Consumer Loyalty
Effective service failure recovery has been recognized as an important strategic tool for online retailers due to the dramatic growth of the online retail sector and the importance of service failures recovery in online environment. This study investigates the impacts of service failure recovery and perceived justice on consumer loyalty for online retailing service. By conducting a scenario-bas...
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ژورنال
عنوان ژورنال: The Winners
سال: 2018
ISSN: 2541-2388,1412-1212
DOI: 10.21512/tw.v19i2.4610